Question 1

How do I know which crystal is right for me?

Accepted Answer

Use our free personalised analysis tool (Bazi, Astrology and Enneagram) to discover crystals matched to your unique energy profile. Your report includes recommended bracelets and phone straps.

Question 2

What is Bazi or Four Pillars of Destiny?

Accepted Answer

Bazi (八字) is a traditional Chinese system that uses your birth date, time and place to map your energy profile using the Five Elements (Wood, Fire, Earth, Metal, Water). It is used for self-understanding and life guidance. We combine it with Western Astrology and the Enneagram for a rounded analysis.

Question 3

What is the Enneagram?

Accepted Answer

The Enneagram is a personality typology of nine types. It describes core motivations, fears and growth paths. We use it alongside Bazi and Astrology to personalise your crystal recommendations and insights.

Question 4

Is the personalised analysis free?

Accepted Answer

Yes. Your Bazi, Astrology and Enneagram analysis and crystal recommendations are free. You can optionally unlock the full written report (all insight sections) for a one-time fee, which includes a crystal-purchase coupon.

Question 5

Do I need my birth time for the analysis?

Accepted Answer

Birth time is optional. We get more accurate Bazi and Astrology results with it, but you can leave it blank or tick "I don't know my birth time" and still receive a full analysis and crystal recommendations.

Question 6

Can I unlock my full report later?

Accepted Answer

Yes. If you've saved your analysis, you can unlock the full report (all insight sections) at any time from your account or the report page. Unlock is a one-time purchase and includes a crystal-purchase coupon.

Question 7

Is my analysis and personal data kept private?

Accepted Answer

Yes. We use your data only to provide your analysis and orders, and to improve our service. We do not sell your personal information. See our Privacy Policy for full details.

Question 8

Are the crystals authentic?

Accepted Answer

We source our crystals from trusted suppliers and prioritise ethical sourcing. We select our pieces for quality and craftsmanship.

Question 9

Can I buy a crystal bracelet as a gift for someone else?

Accepted Answer

Yes. You can order any bracelet or phone strap as a gift. We ship to the address you provide at checkout.

Question 10

Will the bracelet fit my wrist? Is it suitable for different wrist sizes?

Accepted Answer

Yes. Our bracelets are adjustable and fit a range of wrist sizes. You can adjust the fit when you receive your piece.

Question 11

How long does shipping take?

Accepted Answer

Standard delivery takes 7–14 business days. Free delivery on orders over the threshold (see below). Times may vary by destination and carrier.

Question 12

How much is delivery? What is the free delivery threshold?

Accepted Answer

Delivery cost depends on your location and is shown at checkout. We offer free delivery on orders over a set threshold (displayed on the site and at checkout).

Question 13

Do you ship to Hong Kong?

Accepted Answer

Yes. We ship to Hong Kong and the other regions offered at checkout. Delivery typically takes 7–14 business days. Free delivery may apply above our order threshold.

Question 14

Do you ship internationally?

Accepted Answer

Yes. We ship to the regions offered at checkout. Delivery times and any customs or import charges depend on your country, similar to other international ecommerce and jewellery platforms.

Question 15

Can I track my order?

Accepted Answer

Once your order has shipped, we will send tracking information to your email where available. You can also check your order status in your account under Orders.

Question 16

What is your return policy?

Accepted Answer

We don't offer returns on jewellery because our pieces are worn on the skin and made in small batches, so we can't resell them. We check every order before it ships—and if something's wrong or defective, we'll make it right. Digital content (e.g. unlocked reports) is non-refundable once accessed.

Question 17

How do I care for my crystal jewellery?

Accepted Answer

Clean crystals with a soft, dry cloth. Store away from direct sunlight to avoid colour fading. Avoid harsh chemicals and impacts. Many customers recharge pieces in moonlight or gentle sunlight; handle with care to prevent scratches.

Question 18

Can I wear my crystal bracelet in the shower or water?

Accepted Answer

We recommend removing crystal jewellery before showering, swimming or prolonged contact with water to protect the crystals and fittings. Dry your piece with a soft cloth if it gets wet.

Question 19

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, etc.) securely through Stripe. Payment is processed at checkout; we do not store your full card details.

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